Reception
Ticketing system
Customers select what they came for at the dispenser and join the right queue, so a twenty-minute case no longer holds up ten two-minute ones.
The system spreads demand across the open desks, so the queue does not pile up at a single window.
Equipment
Calling displays
A main display in the waiting area and small displays at each desk, positioned against the actual route customers take through the hall.
At high-traffic branches, organising the flow is what separates a tolerable wait from one that is visible from the street.
Analytics
Waiting time dashboard
Waiting time, service time and the share of tickets served within target, broken down so it is clear where the flow jams.
Waiting time, service time and the share of tickets served within target, broken down so it is clear where the flow jams.