Rollout case
Before and after the ticketing system
Illustrative images of a typical rollout.
We configure queue systems around how each site actually works. At high-traffic branches the difference between a ten-minute wait and a forty-minute one is how the queue is split, not how many people walk in. That is exactly what we work on: why are there so many people waiting.
Illustrative images of a typical rollout.
We measure the real flow of the branch before proposing a configuration.
Dispenser, displays and signage, without closing the branch to the public.
Transaction types configured and desk staff trained on the system.
Waiting and service dashboard broken down by hour, desk and transaction type.
Real reviews from Eldoret clients.
"They configured around our transaction mix instead of a default."
"Assessed on site before quoting, which nobody else did."
| Alert type | Response | Cover |
|---|---|---|
| Critical: ticketing system down | 4 working hours | Monday to Sunday |
| High: display or dispenser fault | 1 working day | Monday to Saturday |
| Scheduled: configuration changes | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Serving Eldoret with quality materials and certified professionals.
One line becomes several, split by transaction type.
Number displays and audio calling in the waiting area.
Performance by hour, by desk and by transaction type.
Slots booked ahead to spread arrivals.
Arrivals and service times measured before design.
Configuration changes and equipment servicing.
Contact us today and receive fast, professional service.